Shipping policy
Delivery options & rates
| Service | Price | Estimated delivery | Tracking |
|---|---|---|---|
| Evri Tracked (under 1kg) | £2.99 | 2–4 working days | Yes |
| Royal Mail Tracked 48 | £3.50 | 2–3 working days | Yes |
| Royal Mail Tracked 24 | £4.50 | Next working day | Yes |
Dispatch times
Orders placed before 9am Monday to Friday are dispatched the same working day. Orders placed after 9am, or on weekends and bank holidays, are dispatched the next working day.
Tracking your order
As soon as your order is dispatched, you’ll receive an email with your tracking number and a link to follow your parcel. You can track Royal Mail parcels at royalmail.com/track-your-item and Evri parcels at evri.com/track-a-parcel.
Delayed or missing parcels
- If your parcel hasn’t arrived within the estimated timeframe, please check your tracking link first — it may be held at a local depot or delivery office.
- If tracking shows no movement for 3 working days, contact us and we’ll open an enquiry with the carrier.
- Parcels marked as delivered but not received: please check with neighbours and any safe places before contacting us. We’ll investigate with the carrier and arrange a replacement or refund where appropriate.
Delivery areas
We currently ship to all UK addresses, including Northern Ireland, the Scottish Highlands and Islands, and the Channel Islands. Delivery to remote areas may take 1–2 working days longer than the estimates above.
Damaged in transit
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and the packaging. We’ll send a replacement or issue a full refund — you won’t need to return the damaged item unless we ask.
Questions?
If you have any questions about shipping, get in touch via our contact page or email us and we’ll get back to you within one working day.